FAQS

WHAT IS YOUR RETURN POLICY?

NO RETURNS. We do offer exchanges on RTW Items but only for an exchange in size. ALL CUSTOM ITEMS ARE FINAL SALE! Please contact our customer service team for assistance with an exchange at info@mariebcollection.com

I SAW A DRESS AND WANT THE SAME EXACT ONE FOR MY BIRTHDAY, CAN YOU MAKE IT FOR ME?

 Marie B. Collection does not recreate other designers look. Marie B. Collection will only produce designs that are drafted from our designers.  You are more than welcome to give an inspiration photo, but the final result will be a Marie B. Design. 

THE CUSTOM COLLECTION ASKS FOR MY MEASUREMENTS, HOW DO I KNOW IF I TOOK MY MEASUREMENTS CORRECTLY?

Correctly measuring yourself is extremely important because all custom items are final sale! To better inform you of measuring yourself please refer to our "How to take Measurements" tab. 

I JUST COMPLETED MY ORDER HOW LONG UNTIL I RECEIVE MY PACKAGE?

Thank you Marie Doll for your purchase we are very appreciative! For Ready To Wear Items please allow 7- 21 business days for processing and 3-5 business days for shipping. For custom items please allow 14-21 days for processing and 3-5 business days for shipping. We pride ourselves in turn around orders and will work around the clock to get orders out as soon as possible.

WHAT ARE THE PAYMENT OPTIONS?

Marie B. Collection accepts Paypal and credit card payments from all major credit cards : VISA, MASTER CARD, DISCOVER, AMEX, DINERS, CUP, JCB, and MAESTRO

MY RTW OUTFIT DOESN'T FIT, WHAT DO I DO?

Please contact us at info@mariebcollection.com. Our customer service team will assist you in the exchange process for a different size.

WHAT ARE YOUR CUSTOM SERVICE HOURS?

Monday through Friday 10am - 7pm. Response times are usually with in 24hrs no more than 48hrs. Contact us at info@mariebcollection.com

WHAT IS A MARIE DOLL?

A Marie Doll is anyone who is a supporter of Marie B. Collection. A Marie Doll is courages, independent, fierce, beautiful inside and out, and has a great sense of style.